положение-о-порядке-рассмотрения-обращений-граждан-в-МБОУСОШ№25

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1. Odurne noJro)r(eHlrfl
I .1. Hacroruee lloroxenrle o roprAKe paccMorpeHnr o6pauqenufirpax4au s MEOV COIII }lb25 ( Aarree
- Iloroxeurae) onpeAenrereAuurrfi noprAoK rrpr{eMa,perucrpaqrru,paccMorpeHraq
o6paqenufi (npeanoxenufi,
sassreuufi, Nzuro6)rpaxAaH, KoHTpont3a r{x ucrroJIHeH}IeM,
opraHr{3auuuJrr,rrrHoro
npr{eMarpaxAaH s MBOY
(azuree
COlil Ns25
lllxona).
1.2. O6paqeHr.rrrpaxAaH nocrynarcr B BrlAerpeAJroxeuuf1zanvresufi u Naro6:
1.2.1.flpe4noxeHr4e- o6pauqeHr{e
rpaxAaH,HanpaBJreHHoe
Ha yJr1'.{ureHne
AesrenbHocrnllkomr;
B rreJrrxpealrr,Barrur4
rrpaBn 3aKoHHbrx
uHrepecoBrpax(AaH,corpyAu[rKoB
l.2.2.3arsreHue - o6parqeHr4e
Illrorur, fracrHr4Koeo6pasoBareJrbHoro
npoqecca:o6yraroullD(cfl,poAr,rrenefi(:aronHbrx npeAcranra'rerefi)
o6yvarou1vtxcfl.,yu rarenefi .
o BoccraHoBJreH[r,r
[paB H 3aKoHHbrx
r4HTepecoB
I.2.3. Xano6a - o6paqeHr,rec rpe6onaHr,reM
] {aquxct rl
peIueHI4tMI,I
pa6orunroB ruKoJrbr,
nru o6ulecrBeHHbrx
JII4q.
HapyureHuuxAeficrBr{rrMr,r
nH6o
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1.3. fpaxAaHe prMerorrrpaBoo6parqarrcflJrrrrHo,a raKxe HanpaBnrrbrrr4cbMeHHbre
tlo
ulrcbMeHHoroo6pauleHrarn Lilxory ocyrqecrBJrrercff
o6paqeuur. CauocrorreJrbHaflrepeAaqarpaxAaHr.rHoM
aApecy:Pocroscxan o6:-l,HosouaxrnHcK r, KpacroQnorcxar yn, 3AaHueNg2218.flo npocs6erpax4aHl,IHaHa
pa6orHuK,B AortlKHocrrrHe
npneM
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flpocraBnaer
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n Sopue eneKTpoHHoro AoKyr!(eHTa
B TeqeHrre pa6oqero AIrt nocrynaer orBercrBeHuoMy Jrr{qy. B o6paueHr,ru rpaxAaHr,rH
n o6ssareJlbHoM rloptAKe yKa3hlBaer cBoI{ $arrrannro , vnrrfl,orrrecrBo (uocne4Hee - rrpu nannunra), aApec
nOqTbr, 3CJTVI
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OTBeTAOJIXeH 6rrTb HarrpaBJrenn $OprraegJreKlpoHHoro AoKyMeHTa, u norrTonuft a4pec,
(slexrponnoe

o6paqenue),

ecJIIl orBer.(oJIxeH 6rrru HanpaBileH B rlncbMeunofi $oprrae. fpax4aHraH BrpaBe rrptr,Jroxr4rb K raKoMy o6paqenuro
Heo6xo4r,ttr,tbleAoKyMeHTbr r{ MarepllaJrbr B gJreKTponnoft Qopue nu6o HanpaBrrrb yKa3aHHbreAoKyMeHTbrrr
Marepl{anbrr4Jrr4r,rx Konnu B rrr,rcbMeHnofi Qoprrae.

3. PaccrvrorpeHne
o6paqeHua
3.1. O6paqeHI,Ie,trocrynl4BlueeB lllxorry, [oArexET o6rgarenrHoMy paccMorpeHurono BceMBorlpocaM,
KacarorurrMcrAef,TenbHocrtrIIIxolu.
Ilkora o6ecneqmaer o6rextlrBnoe, BcecropoHneer{ cBoeBpeMeHHoe
paccMorpenraeo6parrleHr{fl,B
cJryrlaefieo6xoAranocrra- c flacrldeM lpaxAaHr.rHa,HarrpaBrrBrrrero
o6paulenue.
3 .2. tlpu paccMorpenwrro6parqenur rpaxAaHlrH HMeernpaBo:
3.2.l.flpe4craultrb AorIoJIHrIreJIbHbIe
AoKyMer{rbrrr Marepr{aJrunn6o o6paqarscr c npocb6oft o6 nx
ncrpe6onaHr,rv,B ToMrrr,rcreB gnerflponnofi $oprrae.
3.2.2.3Haxouurbcfl.c AoKyMeHTaMHvMarepurarauvl,
KacaroulrlMlrcrpaccMorpeHuso6parqeurar,ecJrlrgro
He3arparnBaernpaBa,cso6oAbrrr 3aKoHrrbre
r{HTepecbr
ApyrrD(rr,rrr.
3.2.3. flonyrarr [r4cbMeHHblfiorser no cyqecrBy rrocraBJreHrbrxn o6parqeHrrrrBonpocoB.
paccMorpenufl,o6parqenua.
3.2.4. O6paurarbcfl c 3iurBneHrreM
o npeKparrleHr{r,r
3.3. OrsercrBeHHoeJrr{qonocJreperncrpalru}r B Tor xe AeHbHa[paBJurerAJrflpaccMorpennr o6paqeH[t
Ar{peKropyIIIxomr.

3.4. O6patrIeHr{f,,paccMorpeHHbre
AupercropouIIIxoru, HarrpaBnrrorcr orBercrBeHHoMynr{qy rrt
pertlcrpaquu, yK:BaHr{rno I,rcrroJlHeHraro
(c pe3oJrroquefi),nocraHoBKuHa KoHTpoJrb,
coorBercrByrouleMy
nnr{y [[koru.
.rloJrxHocrHoMy
3.5. Ecnr,rB yKa3aHr{flxrro ucrroJrHeHrdro
o6pauenHx onpeAeleHbrHecKoJrbKo
nt,rqIllKsr51,
AoJr)r(HocrHbrx
To orBercrBeHHoenrauoHarrpaBJrterKorruu o6paqenna BceMAoJrxHocrHbrMJrlrqaM,onpeAeJreHHbrM
n yrarauun. B
o6ecneqeHr,rr
noAJrrrHHr4ru
y
coxpaHHocrll,
o6paqenufi ocrarorcr orBercrBeHHoroirnrla.
ueJrrx
ConcnorHl,rreJruB TeqeHIIeneprofi [oJIoBI{r{bIcpoKa,orBeAeHHoroHa r4c[oJrHeHue
[op)AreHr{r,
HalpaBJUIIorcBoHnpeAJroxeHlit B coorBercrBrlr{ c KoM[etenqneft B aApecorBercrBeHHoror4crroJrHr,rreJrr.
3.6. [orxHocrHoe JrHrIoTll1sn51,noJryquBrlleetrop1^reHueo paccMorpeHvrr4
o6paqenur, B Tor xe AeHb
npr4Hr,rMaer
Mepbro noprAKe Aamnefturero paccMorpeHr{ro6pauenux.

4. IlopngoK paccMorpeHuflorAeJrbHbrxo6pauleunft
4.1. B cJrlrqae,ecJrr,r
B rrl{cbMeHnonr
o6palqeHnl4He yKa3aHhrSarrrr,murrpaxAaHr4Ha,HanpaBr{Brrrero
o6parqeHuq vrJrvr
noqrosrrfi aApec,no KoropoMy AoJIxeH6rrru HanpaBJreH
orBer, orBer Ha o6paqeHr4eHe Aaercfl.
Ecru B yKa3aHHorrr
obpaueHur{ coAepxarcr cBeAeHI,Ito noAroraBJruBaeMoM,
coBep[raeMoMrrJrr4coBeprrreHHoM
[poTrBonpaBHoM\eflHuv, a TaKxe o Jrl,rqe,ero rroAroTaBJII4BaIoq€M,
coBepuaroqeM r.rnucoBeprlr{BrrreM,
B rocyAapcrseHubrftopmH B coorBercrBkrvc ero KoMrrereurlnefi.
o6paqeuue [oArrexrdr HarrpaBJreHurc
4.2. IIIxonailptr noJr)rleHllu nllcbMeHHoroo6paqe6vIfl,,B KoropoM coAepll(arcsHeIIeH3ypHueln6o
yrpo3bl xr,r3Hr,r,
BbrpaxeHn.rr,
3AopoBbloI{ I,IMyrqecrByAonxHocrHoro rvr\a, a raKxe qJreHoBero
ocxop6nreJrbHbre
B HeMBo[pocoB r.rcoo6rquru
ceMbr,[,BnpaBeocraBr,rrbo6parqenue6es orBera rro cylqecrBy nocraBJreHHbrx
rpaxAaHr{r{y,HanpaBrrBrrreMy
o6parqeHue,o HeAo[ycrl4Mocrrr3noy[orpedreHus [paBoM.
4.3. B cJrlrqae,ecnu reKcr rrr4cbMeHHoro
o6paqennfl He rroAAaercr flpoqreHr,rro,orBer Ha o6paqeHue He
ceMr,rAneft co Arrr perucrpaqun o6parqeHrrrcoo6uaercr rpaxAanury, HanpaBrrBrueMy
\aercfl, o qeM B TeqeHr4e
o6paqenue, ecJrnero Qarvlantl u [oqronuft aApecnoAAalorc{ npoqreHuro.
4.4.8 cryqae, ecJrr{B rrr.rcbMeunouo6parrleHl,InrpaxAaHl,rHacoAepxl,rrcr Bonpoc, Ha xoropufi euy
o6pauleunflMvI,vl
HeoAHOKpaTHO
nncbMeHrrbreoTBeTbrno cyqecTBy, B cBt3r{ c paHeeHanpaBJrreMbrMLI
AaBaJrr{Cb
He npr4BoArrcr HoBbreAoBoAbIuru o6ctotreJlbcrBa, AxpeKTopllkonu rn6o
upr{ sroM n o6pau1eHr4r4
yrronHoMoqeHHoe
Ha ro JrHrIoBnpaBenpnHrrb perueHrleo 6egocHoBareJlbHocru
orrepeAuoroo6paqeHl4t lI
[peKparqeHr,ru
treperrucKuc rpaxAau[HoM no AaHHoMyBorlpocy. O AannoMpeIrreHHHyBeAoMJlterctrpaxlranvrH,
HanpaBr{Bruuft
o6paqeHr4e.
5. llolroroBra

orBera rpaxAaHuHy
orBera Ha obpaqenrre lt HanpaBJreHrre

5.1. ,{onxHocrHoe Jrr.rqoLllxorur, orBercrBeHHoe3a paccMorpeHueo6parlleHlrt, H3yqaero6parqenueu
uarepraaribrK HeMy,B ToMrrr4creB rleJrflxycraHoBilenus,o6ocuonaHHocrllAoBoAoBrpaxAaHl{Ha.
Marepl{tuloB,
Eclu 4rr.f,noAroroBKr4orBera na o6parqeH[IeHeo6xoAnuo noiryrqeHr4e
AorroJrHr4TeJIbrrhIX
npoBepKucpoK paccMorpeur4to6paqeur,rr Moxer 6uru npoAJIeHne 6olee qeu
HanpaBJreHr4e
3anpoca,rlpoBeAeHr,re
o6paulenue. flpu sroM AonxHocrHoeJII,Iqo
na 30 4nefi, c yBeAoMneHr,reM
o6 grou rpaxAaHr,rH4HanpaBI'IBIuero
III6sn51,orBercrBeHHoe3a paccMorpenueo6paqenraa,AonxHo o6parnrrc{ K AupeKropy Lllxolrt nn6o
npocr6ofi o npo.4nennupaccMorpeHurlTaKoro
ynonHoMoqeHHoMy
HMJrr,rqyc nncbMeHHofiuoruBr,rpoBaHHoft
o6parqeHua.
B HeMBottpocbl,
ecJrr{paccMorpeHbrBce rrocraBJreHHbre
5.2. OdpatrleHrlecquraercfl r,rc[oJrHeHr{brM,
orner.
npuHrrbr HeodxoAnubreMepbrvr AaHnI,IcbMeHHbIfi
Ha HopMhI
coAepxarb ccbIJIKI,I
Orser Ha o6parqeHueAoJrxeH6urr apryr{eHTIrpoBaHHbIM,
Poccuftcrofi @e4epagyr, piBbtcneHue Bcex 3arpot{yrblx B HeMBorlpocoB,a ecJlrrB
3aKoHoAareJrbcrBa

yAoBnerBopeHHllo6parqennx orKtBaHo- coAepxarb pa3btcHeHnenoprAKa o6xalonaHnr rplrHsroro peureHr4f,
c
yKa3aHHe
opmHa (,uonxsocrHoro JITIEa),n xoropufi Moxer 6urr HanpaBneHoo6paqeHr.re.
5.3. IIpu noBTopHoMIIrIcbMeHHoM
o6paqerurl,IAonoJrHrmeJrbHoe
ero paccMorpeHr,re
rlpoBoAprrc{
o6paulen*n, B cJryrraflxBbr{BJreHr,rJr
AoJIxHocrHbIMnglrou lllrcomt, orBercrBeHrrblM3a paccMorpeHr,Ie
HoBbrx
o6srosrenbcrB H (rlu) H3MeHeHHr
HopMarr{BHbrx
npaBoBbrxaKToB.
Ecnu B nucbMeHnouo6palqeHnl{coAepx}ITct Bonpoc, Ha Koroprrft rpax4aHurry HeoAHoKparHo
AaBurJr}rcb
[HcbMeHHbIeorBerbl rlo cyqecrBy B cBf,3[Ic paHeeHa[paBJleHrrbrMrr
ltra o6paueHr4rMr4,ilnpvsroM n o6paqeHnu
He npHBoMTct HoBbIeAoBoAbImn o6crorreJlbcrBa, AoJIxHocrHoeJrlrqoIII6sn5y, orBercrBeHHoe3a paccMorpeHr,re
o6paIqeHr,re,
BrIpaBenoAroroBll:rb [peAroxeHrre o npeKparqeHnn[eperurcKr,rc rpa]KAaHr4HoM
rro AaHHoMyBonpocy.
B cnytae rpI{Hf,TI{t Al{pelcropotr,t
lllxorhl pelueHwr(a uucruenHoft r[opnae)o Herrenecoo6pa:uocrn
[poAonxeHl,It nepeIIUGKH
c rpaKAaHrIHoMno AaHHoMyBonpocy, B aApecrpaxAaHr,rHaHa[paBrfleTcflyBeAoMneHr,re
o npeKparqeH[r.r
c HHMneperrHcKr{[o AaHHoMyBoupocy.
5.4. Orser rpDKAaHHnyoQopunxercfl Ha 6raHxe B ycraHoBJreHHoM
s Lllxore roprAKoM
AeJroIIporr3BoAcTBa.
Otser Ha KoJIJIeKTITBHoe
o6paqenr,reHanpaBJrrercflHa r4MrnepBoro rpaxA aHVHa,yKa3aHHoro
B
o6paulennn (ecnrar o6paqeHl,IrlHe oroBopeHKouKperlrblfirpax4annn) unu Ha aApecrpaxAaHr,rHa,
yKa3aHHoroHa
KOr{BepTe.
t

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Orset oQoprramercflc yKa3aHrIeM
JII{qa,rroArrl{caBrueroorBer, nMeHu,orqecrBa, $anaunuu
AoJDKHocrHoro
ucroJrHnreJr.rr
u HoMepaero rcleQona.
Orserrt na o6paqeHut noAflI{cblBarorcrAapeKTopoullkorbr, ero 3aMecrr4TeJrrMr.r,
nn6o orBercrBeHHbrM
nprrloMHa ocHoBaHHunopln{eHur pyKoBoAcrBaIIIKorbr.
Orser na o6paqeHrre, rocryrr{Brrree B lllxorry rro rroqre, Ha[paBnf,ercr B nlrcbMeHHofiQoprr,te
uo
rrorrroBoMyaApecy,yKuBaHHouyn o6parrleHr{r4.
Orser na o6paqeHr,reflocryrrr,rBrueeB Qopue gJrexTpoHHoro
B Qopue
AoKyr!{eHra,HarrpaBJr.rercs
3neKTpoHHOfO
IIO aApeoy3neKTpOHnOfi
nOqrU, yKa3aHHOUy
n O6pauleHr,rr4,
rurr{ B nr,rcbMeHHofi
AOKyrr[eHTa
$opue
no rotlToBoMyaApecy,yKa3aHHoilryn o6pauleurau.
6. Cporcn paccMorpenufl o6pauleHuft rpanc4an
6.1. flucrMeHHoe o6parqenne,nocrynl,IBlueen Ilkorry, paccMarpuBaercr B TeqeHr4e
30 .qHefico AHt
per[crpaqnr{ nHcbMeHHoFo
o6parqenur.
Ecrn nocJreAHrlfiAeHr cpoKal{cnoJrHeHr,rx
o6paqeuvfl, npnxoArrTcfrHa Hepa6o.rnft4enr, oHo [o.4rrex]rr
HcrroJrHeHr{ro
B npeAruecrByroqnft err,rypaOourafiAenr.
cJrJl€urx,ArrpeKTopllkoru nn6o yrroJrHoMoqeHHoe
6.2.8 rlcKrrcqr4TeJrbr{blx
Haro Jrrqo BrrpaBenpoArnTb
rreM
Ha 30 Aseft, yBeAoMr{Bo npoAJreHlrucpoKaero paccMorpeHr{t
cpoKpaccMorpeHnro6paulenur ue 6onee
rpax.[aHuHa,HanpaBuBrueroodpaqenne.
7. Jlu.rHrrfi upneu rpa?rcAaH
7.1. Jlu.rHbrftnpueu rpaxAaH ocyqecrBrrflercr Ar{percropouIlkorbr u ero 3aMecrr,rrerrflv'kr.
7.2. Jlrryr+;rftnpueu rpaxAaH BeAercr B coorBercrBnn c rpaQHKoMnpuenaa,pacrroJroxeHHoM
Ha
pa3AeJre
                    
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